|Leadership and Management
- Evaluate own role and responsibilities in effective information management, and in supporting others to effectively handle information.
- Explain how to respond to a data breach, including reporting procedures.
- Explain how to initiate the service’s business continuity plan and its relevance to data and cyber security.
- Identify the team’s training needs in relation to handling information and implement a plan to address these needs.
- Analyze the relationship between the management of comments and complaints, risk management, and safeguarding
- Review the regulatory requirements, codes of practice, and guidance for managing comments and complaints
- Evaluate why those using services and others may be reluctant to raise comments or make complaints
- Analyse attitudes and approaches that ensure comments and complaints can prompt continuous improvement of the service
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